The benchmark of excellence
Find the category with your name on it
The Technology Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Technology Excellence Awards
Managed Service Provider of the Year Award
The IT partner clients never want to replace.
About this category
This award recognises a managed service provider supporting clients with IT, cloud, security or infrastructure whose service levels and client relationships stand out. Judges look for reliability, responsiveness and results for clients.
Eligibility
- Open to UK managed IT
- Cloud and technology support providers
Judging criteria
- Service levels
- Client results
- Responsiveness
- Security
- Client relationships
Qualitative criteria
Proactive support that prevents problems.
Metrics
- Service level performance
- Client retention
- Satisfaction scores and resolution times
Additional criteria
Entries should include a concise case study, supporting figures such as users, uptime, performance, revenue or time saved, and, where possible, feedback from customers or users. Commercially sensitive figures can be given as ranges or percentages, and nothing in an entry is shared beyond the judging panel. Never include credentials, security vulnerabilities that are not yet fixed, or personal data about users. Judges consider the size and stage of the business, so a start up competes on equal terms with an established technology company.
Found your category?
Start your nomination now. Save a draft and finish whenever it suits you.
Nominate nowWant to sponsor this category?
Put your name beside the achievement it recognises, in front of the people who care about it most.
Ask about sponsoring it